Privacy & security

Where your matter data goes, stated plainly, not buried in a policy.

Pleadwell is built for solicitors who can't afford ambiguity about client confidentiality. Every place your data can go is listed below. Nothing else happens to it.

Start free See the data flow

The data flow

Four places, and only four.

Data	Where it goes	Location
Recorded audio	Never transmitted. Local file storage on iOS, IndexedDB in the browser.	Device only
Transcription	Runs on-device (Apple Speech framework) or in-browser (Whisper). No server involved.	Device only
Transcript text	Sent to a US-based AI provider, solely to generate your file note, email, actions and billing entry.	United States
Matter records	Stored once generated: file notes, emails, action items, billing entries, matter details.	Sydney, AU
Account credentials	Authentication only, via Firebase Auth.	Sydney, AU
Payment details	Handled by Stripe or the App Store. Pleadwell never sees or stores card numbers.	Processor-held

The one line that matters

Restated here, word for word.

Practitioner note

Transcript text is sent to a US-based AI provider to generate your documents. This is the only point at which content leaves Australia.

You remain responsible for your client's consent and your own professional conduct obligations when recording a meeting. Pleadwell is a drafting aid, not legal advice.

How this is built

Designed in line with the Australian Privacy Principles.

Pleadwell has not yet been through a third-party privacy audit. Below is what's actually implemented, not a compliance badge.

Open and transparent handling

What we collect, why, and where it goes is on this page and in the privacy policy, in plain language, not just legal boilerplate.

Collection limited to purpose

Pleadwell only collects what's needed to generate your documents and run your account. No behavioural tracking, no ad identifiers.

No use for marketing

Matter content, transcripts and generated documents are never used to market to you or anyone else, and never sold.

Cross-border disclosure, disclosed

The one overseas transfer, transcript text to our AI provider for generation, is named on this page, not left to the fine print.

Data sovereignty

Matter records are hosted in Australia, Sydney region. That's where your file notes, emails and billing entries live.

Access and deletion

Delete your account from Settings at any time. Deletion purges your matter data from Pleadwell's records.

Questions

Frequently asked, about privacy specifically.

Is Pleadwell compliant with the Australian Privacy Principles?+

Pleadwell is designed in line with the APPs: data is collected for a stated purpose, matter records are hosted in Australia, and the one cross-border disclosure (transcript text to a US-based AI provider) is named plainly rather than buried. Pleadwell hasn't undergone a formal third-party privacy audit yet. If that matters for your practice, ask, and we'll tell you exactly where things stand.

Will my client's information ever be used for marketing?+

No. Matter content, transcripts, and generated documents are used only to run the product for you. They're never used for marketing, profiling, or training, and never sold or shared with third parties beyond what's needed to generate your documents.

Does your AI provider keep or train on my client's transcript?+

Transcript text is sent to our AI provider solely to generate your file note, email, action items and billing entry for that session. Check our AI provider's own data retention and usage terms for their side of this, since that's governed by their policies, not Pleadwell's.

Am I still responsible for getting my client's consent to record?+

Yes. Pleadwell's architecture keeps audio on your device and discloses where transcript text goes, but recording consent and your professional conduct obligations are yours to manage, the same as if you'd taken the notes yourself.

What happens to my data if I cancel or delete my account?+

Deleting your account from Settings purges your matter data, file notes, emails, action items and billing entries from Pleadwell's records. Cancelling a subscription alone doesn't delete anything; your data stays until you actively delete it.

Any question not answered here, ask directly.

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