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×Typing up the file note that evening, when the details have already gone soft.

×Writing the same follow-up email structure again, for the fifth time this week.

×Trying to remember, three days later, exactly what you agreed to and by when.

×Reconstructing billable time from memory because you didn't stop to note it in the room.

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Spoken, 4 August

"the offer's no good as it stands, we need the remediation costs covered before anything's agreed"

Drafted into the file note

Client instructed that the offer is unacceptable in its current form on the basis that it does not address the outstanding remediation works.

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What comes out of one recording: four documents, each one a draft.

File note

Draft

Nguyen v Coastal Body Corp12 min meeting

Attended a conference with the client to discuss the proposed settlement offer from the respondent's solicitors dated 22 July. Client instructed that the offer is unacceptable in its current form on the basis that it does not address the outstanding remediation works. Advised the client of the likely costs consequences of proceeding to hearing versus accepting a revised offer. Client requested a counter-offer be prepared reflecting the full cost of remediation plus a contribution to legal costs to date.

Draft email

Draft

To: clientRe: Settlement offer, 22 July

Dear Ms Nguyen, Thank you for your time this morning. As discussed, we do not consider the offer received from the respondent's solicitors to be acceptable in its current form, principally because it does not address the outstanding remediation works to the common property. We will prepare a counter-offer reflecting the full cost of remediation together with a contribution to your legal costs to date, and will send this to you for approval before it is issued.

Action items

Draft

Nguyen v Coastal Body Corp4 items

Prepare counter-offer reflecting full remediation cost plus costs contribution
Send counter-offer to client for approval before issuing
Diarise 14 day response deadline once offer is sent
Request updated remediation quote from client's building consultant

Billing entry

Draft

Nguyen v Coastal Body Corp4 August

Description	Time
Conference with client re settlement offer and instructions on counter-offer	0.4 hrs

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