FAQ
Questions solicitors actually ask before trying this.
For anything about pricing specifically, see the pricing page. For the full data flow, see security & privacy.
Confidentiality & consent
No. Pleadwell's disclosed data flow makes it possible to record and process a meeting responsibly, but obtaining your client's consent to be recorded is still yours to manage, the same as if you were taking notes by hand. See the practitioner note on the security page.
Meeting audio is transcribed live by a speech service in Sydney, and isn't stored on Pleadwell's servers. Transcript text (never audio) is separately sent, encrypted, to a US-based AI provider solely to generate your drafts; it isn't used to train AI models. Matter records are stored in Australia, Sydney region. Full detail on the security page.
No. Your matters, transcripts, file notes, drafts and billing descriptions are encrypted in your browser before they're saved, with a key only your password or your recovery code can unlock. What we store is unreadable without it, to us as much as anyone. The flip side: if you lose both your password and your recovery code, we can't recover your records for you.
Matter records, file notes, emails, action items and billing entries are all stored in Australia, Sydney region, encrypted so only you can read them, and meeting audio is transcribed in Sydney too. The one exception is the transcript text sent overseas at the moment of drafting, which is named plainly rather than left out.
Accuracy & using the drafts
Treat every draft as a starting point, not a finished document. Pleadwell is a drafting aid: it reads the transcript and produces a first pass at a file note, email, action list, and billing entry. You review, correct, and finalise before anything is filed or sent.
No. It's a draft. Once you've reviewed and, where needed, corrected it, it becomes your file note, the same as one you typed yourself. The responsibility for its accuracy and completeness sits with you.
Every draft is editable inline before export. Check names, dates and figures the way you'd check any first draft, transcription and generation are both capable of getting specifics wrong.
Account & data
Cancelling a subscription alone doesn't delete anything, you drop to the Free plan's limits and everything already in your account stays as it was. Deleting your account is a separate, explicit action in Settings, and that's what actually purges your matter data.
No. It's a drafting tool for the admin around a meeting: file notes, emails, action items and billing entries. Export to PDF, or export billing entries as CSV to import into your practice management or accounting software.
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