Legal
Last updated: 9 August 2026
Pleadwell (Execuwear Pty Ltd ACN 680 783 126, we, us, our) provides a cloud-based platform for Australian solo solicitors to record client meetings, transcribe them, and generate file notes, draft emails, action items and billing entries (the Platform). This policy explains how we collect, use, store and disclose personal information in connection with the Platform, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to you as a subscriber, and, where relevant, to the personal information of your clients that you input into the Platform in the course of your practice. If you are a solicitor using Pleadwell, you remain responsible for your own professional and ethical obligations to your clients, including obtaining their consent to record a meeting. This policy describes what Pleadwell does with data; it does not replace your own privacy obligations to your clients.
This policy covers three groups of people:
Your name, email address and authentication credentials, collected when you register; your subscription tier, AI generation counts and payment status; and website usage information if you visit our marketing site.
Whatever a matter requires: meeting transcripts, matter names, and the file notes, draft emails, action items, billing entries and court dates generated from a recording. This information reaches us because you've chosen to input it, not because we've collected it directly from your client. Getting your client's consent to that is your responsibility, not ours, see the practitioner note on our security page.
Where we engage suppliers or contractors, we collect their name, contact details and payment information to manage that relationship.
Most information is collected directly from you, through account registration, meeting recordings you make, and text you enter into the Platform. Recorded audio is processed on your own device and is not transmitted to us, see section 7 of our Security & Privacy page for the full technical detail.
Subscriber information is used to provide and improve the Platform, process payments, operate your account, enforce free-tier limits, and communicate with you about your account or changes to the Platform.
Your clients' information is used only as your input directs it to be used: to produce the transcript, and to draft the file note, email, action items and billing entry you asked the Platform to generate. We don't use it for any purpose beyond that.
We do not use your matter data or your clients' personal information for marketing, we do not sell it, and we do not run analytics on client content beyond what's needed to operate the Platform.
| Recipient | What they receive | Why |
|---|---|---|
| AI provider (US-based) | Transcript text only, not audio | To generate your file note, email, action items and billing entry |
| Firebase / Google Cloud | Account data, matter records | Hosting, authentication and database infrastructure, Sydney region |
| Stripe (web) / Apple (iOS) | Payment and billing details | Processing your subscription. We never see or store your card number. |
We do not disclose your matter data or your clients' personal information to any other third party, except where required by law or with your consent.
Unlike a platform that keeps all AI processing within Australia, Pleadwell's document generation runs on an AI provider based in the United States. We're stating this plainly rather than describing it in a way that could leave the impression everything stays onshore: the transcript text of your recordings, not the audio, is sent overseas solely to generate your documents. This is the only point in the whole Platform at which content leaves Australia.
Before this disclosure, we rely on contractual and technical safeguards with that provider, including that the transcript text is not used to train their general-purpose models, see section 7. If keeping all content onshore is a hard requirement for your practice, Pleadwell isn't currently able to meet that, and you should factor that into your decision to use it.
Matter records, account data, file notes, draft emails, action items and billing entries are stored in Australia, Sydney region. Recorded audio is never transmitted to us and never stored on our servers, it stays on your device or in your browser's local storage. We take reasonable technical and organisational steps to protect information from misuse, interference, loss, and unauthorised access, including access controls on our infrastructure and encryption in transit.
Pleadwell uses AI systems to generate file notes, draft emails, action items and billing entries from your meeting transcripts. You should be aware that:
You can access and correct most of your account and matter information directly within the Platform. For anything you can't correct yourself, contact us using the details in section 14 and we will respond within a reasonable time.
We retain your account and matter data for as long as your account is active. If you delete your account from Settings, we delete your matter data, file notes, draft emails, action items and billing entries immediately, except where we're required to retain something by law. Cancelling a subscription alone does not delete your data, it only changes your access level, see the pricing FAQ.
If you believe we've mishandled your personal information, contact us using the details below. We will verify your identity, investigate the complaint, respond in writing within a reasonable timeframe, and tell you what we're doing about it. We won't charge you for making a complaint. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Our marketing website uses essential cookies only, for functionality such as remembering your appearance preference. We do not use advertising or tracking cookies.
The Platform is intended for use by legal practitioners and is not directed at or intended for use by children.
We may update this policy from time to time. If we make a material change, we'll notify you by email before it takes effect.
For any question about this policy or your personal information, contact us at support@pleadwell.com.au.
